Refund and Returns Policy
At Awsel Global Solutions Limited, we strive to ensure the highest quality for our cocoa beans. Given the nature of our products as perishable agricultural goods, our policy is designed to be fair to both the producer and the buyer in accordance with international trade standards.
1. Returns
Due to the perishable nature of cocoa beans and food safety regulations, we generally do not accept returns once the goods have been discharged at the destination port or if the original jute bag packaging has been opened. Returns are only considered if the product is proven to be defective or fails to meet the specific quality parameters (moisture, fermentation, bean count) agreed upon in the Sales Contract.
2. Refunds
Refund requests are evaluated on a case-by-case basis and may be issued under the following circumstances:
- Quality Discrepancy: If a certified third-party inspection (e.g., SGS) at the port of discharge confirms that the product does not meet the specified grade or quality standards.
- Non-Delivery: If the shipment fails to be processed or loaded due to an error on our part.
3. Shipping Terms (FOB)
As we operate under Free on Board (FOB) terms (Apapa Port, Lagos), our liability for the goods ends once they have passed the ship’s rail. We strongly advise all international buyers to obtain adequate marine insurance to protect against loss or damage during transit.
4. Claims and Documentation
All claims must be submitted within 7 days of the arrival of the goods at the port of discharge. To process a claim, please provide:
- Your Contract or Invoice Number.
- A detailed inspection report from a recognized authority.
- Photographic evidence of the issue.
5. Contact Us
For any inquiries regarding your order or to initiate a claim, please contact our support team through the contact information provided on our website.